Returns and refunds
Last updated: 6 October 2026
We want you and your dog to love what you buy. If something isn't right, here's how returns and refunds work.
Changed your mind?
You have 14 days from the day your order is delivered to tell us you want to cancel it, without giving a reason. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- To cancel, contact us through our contact page with your order number and the items you're returning. Any other clear written statement also works.
- You then have a further 14 days to send the items back to the address we give you.
- Items should be unused and returned in their original packaging where possible. You may handle an item as you would in a shop to check it, but we may reduce your refund if its value has gone down because it was used or handled more than that.
- You pay the cost of returning items you've changed your mind about. We recommend a tracked service, as items are your responsibility until they reach us.
Items we can't take back
- Items made or personalised to your specification.
- Sealed items opened after delivery that can't be returned for health or hygiene reasons (for example, food or chews).
Faulty or wrong items
If an item arrives faulty, damaged or not as described, contact us with your order number and a photo. Under the Consumer Rights Act 2015:
- within 30 days of delivery, you can reject it for a full refund;
- after 30 days, you're entitled to a repair or replacement, or a refund if that isn't possible.
We cover the cost of returning faulty or incorrect items. These rights are in addition to this policy and are not affected by it.
Refunds
Once we receive your return (or proof that you've sent it), we refund you within 14 days to your original payment method. If you cancel your whole order, we also refund the standard delivery charge you paid. Your bank may take a few working days to show the refund.
Contact
Waggle Lane, Saint-Raphaël, 83700, France. Email: tamopetshop@gmail.com
